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Privacy Policy

At TC Power Ltd we are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with The General Data Protection Regulation (GDPR) May 2018. TC PowerLtd cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world class products, services, features, website and mobile application.

Your personal data includes information such as:

  • Name
  • Address
  • Telephone number
  • Email address

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will give you the chance to refuse any marketing email / communication from us in accordance with The General Data Protection Regulation (GDPR) and will not share your details with any third parties for marketing purposes.

You can unsubscribe your email address by sending us an email.

We collect basic information from you when you create an account, such as name, address, email address and phone number and when you purchase products or services from us. We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded. We also use cookies and similar technologies on our websites and mobile applications to collect information about interactions and usage. This is statistical data about our users browsing actions and patterns and does not identify any individual.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.

We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:

  1. process your order.
  2. provide you with an up to date, efficient and reliable service.
  3. help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis.
  4. provide a more tailor made shopping experience.

When you place an order, we may ask you for certain information and you may submit personal data to tcpower.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.

Links to Third Party Sites

The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.

Third Party Widgets

Some of our Services contain widgets and social media features, such as the Twitter “tweet” button. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.

With your Consent

We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

We may disclose your information to third parties if

We sell or buy any business or assets, in which case we may disclose our personal data to the prospective buyer or seller of such business or assets.

If TC Power Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by TC Power Ltd will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of TC Power Ltd, our customers or others. This includes exchanging information with other companies for the purposes of fraud protection and credit risk reduction.

Data Portability and Account Closure

You may request a copy of your personal data in an electronic format. We will respond to your request within 30 days. You may request to close your account by contacting us at info@tcpower.co.uk Upon closing your account, you may request that your personal data be deleted. It may take up to 30 days for account data to be deleted. After deletion, you will no longer be able to access your account and your account will be unrecoverable. The request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service. If at any time you have questions about our practices or any of your rights described, you may reach us at info@tcpower.co.uk