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Terms And Conditions

Information About Us

This website is owned and operated and by TC Power Ltd.

Registered address.

TC Power Ltd

Trinity House
4 Trinity Close
Staines Upon Thames
Surrey

TW19 7PR

Company Reg. Number 11511237

Set out below are our terms and conditions. Incorporating our privacy policy, which set out the basis on which you can visit and use the TC Power website

Ownership of rights

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose. They are the ownership of TC Power Ltd

Availability

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available. Minimum order is 1 item

Payment

Payment can be made by any of the following methods: all major debit/credit cards including Switch/Maestro, Solo, Visa, Visa Debit, Visa Electron, MasterCard. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to tcpower.co.uk, we will not be liable for any delay or non delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.

Refunds

TC Power Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within 21 days of your receipt of goods. For hygiene reasons products must be in their original, unopened and unused condition with all tamper resistant seals, packaging and cellophane intact.

Cancellation Right

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to info@tcpower.co.uk return the goods to us; we appreciate if they are in their original, unopened and unused condition. Your statutory rights are not affected. More information about the EU Distance Selling Directive can be found at hmso.gov.uk

Accuracy of Content

We take reasonable steps in the preparation and maintenance of this Website to ensure that all prices quoted are correct at time of publishing, and that the descriptions of our products are fair and accurate. However, we do reserve the right to decline any order where there has clearly been a material error, or where there is an inaccuracy or omission in the price and/or description of any of our products and/or services as displayed or advertised on the Website.

All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered including VAT at the current rate and delivery charges.

Pricing

TC Power Ltd will not be held responsible for pricing errors due to software malfunctions or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ – as a result, John and Ginger reserve the right to decline any order received.

Discount Codes

From time to time we issue discount codes. We have a discount code box situated at the Checkout where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Discount codes cannot be used in conjunction with any other offer or voucher codes..

Re-Despatch of Orders

In the event that your order is returned to us, due to it not being collected from the Post Office or Couriers, or if the details you gave when placing your order were incorrect, then a £3.99 handling fee will be charged for UK orders and £5.99 for international orders. This charge will be applied either for the cancellation or for the re-sending of your order.

Cancellation Policy

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. This applies to unopened products only. If you have benefited from free delivery TC Power Ltd reserve the right to refund the cost of your products minus any delivery costs we have incurred in sending the products out to you. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to info@tcpower.co.uk and return the goods to us. Your statutory rights are not affected. More information about the EU Distance Selling Directive can be found at hmso.gov.uk.

These terms & conditions do not affect your statutory legal rights.